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rtWork

    • Create new page

    Create single page

    1. In the content structure, create file markdown using this format.
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    content/
├── page/
     └── example
            └── index.md <-- renders https://rtworkspace.com/example/
            └── index.vi.md <-- renders https://rtworkspace.com/vi/example/
    1. Write file index.md in folder example
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    ---
title: Example
description: Digital Services. AI Chat for customer support. Lead generation. Email validation. Social media post creation and automation, Zalo ZNS.
date: '2023-10-09'
slug: "example"
license: RealTimeX
lastmod: '2023-10-09'
menu:
    main: 
        params:
            icon: service
---

rtWork provides a comprehensive suite of digital services including AI-driven customer service automation, lead generation, email and phone validation, social media post creation and automation, Zalo notification services, order processing and notifications, ID card creation, timekeeper machine integration, and system interoperability via API integration.

## AI Chat - Automate your customer service with ChatGPT AI.

  Supported channels: FB Messenger, Website, Landing Page, Email, Zalo OA, Instagram, Whatsapp.
  Coming soon: LinkedIn, Twitter, Youtube.

  - Starter: $9/Month/Channel (pay monthly)
  - Monthly: $99/Month/Channel (pay monthly)
  - Yeary: $79/Month/Channel (pay yearly)


## Providing enriched leads from publicly available sources

  - $0.060 / Lead

## Email validation: Validate email to make sure email address is working

  - $0.020 / Email
    1. Result in example page

    image

    NOTE

    1. The parameter slug in the file index.md must have the same name as the parent folder.
    2. If you want to edit icon, go to this folder /assets/icon to view a list of icons. In the parameter icon, write the same name as the icon in list.
    3. The structure of the file index.vi.md is identical to that of index.md, but the content has been written in Vietnamese.

    Create page has a list of posts.

    1. In the content structure, create file markdown using this format.
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    content/
       ├── page/
            └── index.md <-- renders https://rtworkspace.com/example/
            └── index.vi.md <-- renders https://rtworkspace.com/vi/example/
    1. Write file index.md in folder example
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    ---
title: Example
description: Digital Services. AI Chat for customer support. Lead generation. Email validation. Social media post creation and automation, Zalo ZNS.
date: '2023-10-09'
slug: "example"
license: RealTimeX
lastmod: '2023-10-09'
menu:
    main: 
        params:
            icon: service
---
    1. In the content structure, create folder and file markdown using this format.
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    content/
       ├── example/
              └── post-1
                    └── index.md <-- renders https://rtworkspace.com/example/post-1/
                    └── index.vi.md <-- renders https://rtworkspace.com/vi/example/post-1/
                    └── call-center.jpg <-- image using for post
              └── post-2
                    └── index.md <-- renders https://rtworkspace.com/example/
                    └── index.vi.md <-- renders https://rtworkspace.com/vi/example/
                    └── image.jpg <-- image using for post
    1. Write file index.md in folder post-1
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    +++
author = "RealTimeX"
title = "Call Center"
date = "2019-03-10"
description = "Make calls from anywhere, record conversations for quality assurance, monitor agent performance in real-time, and analyze data for optimizing customer interactions."
tags = [
    "crm",
    "cxm",
    "app",
]
categories = [
    "CRM",
    "CXM"
]
image = "call-center.jpg"
showFooter = true
+++

## Enhance Your Call Center Operations with rtWork Call Center

Efficient communication with customers is essential for businesses, and a well-managed call center plays a vital role in achieving this. With rtWork Call Center, you can optimize your call center operations by leveraging a cloud-based solution that provides flexible and remote calling, call recording, monitoring, and analytics.

## What is rtWork Call Center?

rtWork Call Center is a module within the comprehensive rtWork digital solution that solves the pain point of flexible and remote calling, call recording, monitoring, and analytics. This cloud-based solution allows users to make calls from anywhere, record conversations for quality assurance, monitor agent performance in real-time, and analyze data for optimizing customer interactions.

## Flexible and Remote Calling

With rtWork Call Center, your agents can make and receive calls from anywhere, providing the flexibility needed in today's remote work environment. Whether your team is working from home or on the go, they can stay connected with customers and provide exceptional service without limitations.

## Call Recording for Quality Assurance

The module offers call recording functionality, allowing you to capture conversations for quality assurance and compliance purposes. By recording calls, you can review interactions, identify areas for improvement, and ensure compliance with industry regulations. This feature helps maintain high service standards and enables effective training and coaching of call center agents.

## Real-time Monitoring of Agent Performance

rtWork Call Center enables real-time monitoring of agent performance. Supervisors can listen in on calls, provide instant feedback, and offer guidance to agents as needed. This monitoring capability ensures consistent service delivery and facilitates ongoing performance improvement. With real-time insights, you can address any issues promptly and optimize the customer experience.

## Analytics for Optimizing Customer Interactions

The module provides analytics tools that allow you to analyze call center data and gain valuable insights. By leveraging these insights, you can identify trends, measure key performance indicators (KPIs), and make data-driven decisions to optimize customer interactions. This data-driven approach helps you improve efficiency, enhance customer satisfaction, and drive better business outcomes.

## Pricing

- USD: $5.5/user/month
    1. Result in page example

    image

    1. Result in page post-1

    image

    NOTE

    1. The parameter slug in the file index.md must have the same name as the parent folder.
    2. The name of the folder containing the list of posts must be the same as slug.
    3. If you want to edit icon, go to this folder /assets/icon to view a list of icons. In the parameter icon, write the same name as the icon in list.
    4. The structure of the file index.vi.md is identical to that of index.md, but the content has been written in Vietnamese.
    RealTimeX